Brickopolis FAQ
Welcome to our Frequently Asked Questions! If you can't find what you're looking for, Brickley the Chatbot is always ready to help.
Product Questions
Are Brickopolis sets compatible with LEGO® bricks?
Yes! All the brands we carry - including BlueBrixx, Lumibricks (formerly Funwhole), Pantasy, and others - use standard building blocks that are fully compatible with LEGO®.
Do the light-up sets come with lights included?
Absolutely. Our Lumibricks sets are designed with fully integrated lighting systems. This includes cables, connectors, and a power source (USB or battery pack). No separate light kit needed.
Are instructions included?
Most of our sets include step-by-step printed instructions. Some of the Bluebrixx sets only offer digital instructions, which will be provided once we ship the order.
Are your sets suitable for children?
All our sets contain small parts that are easy to swallow. The sets are therefore not suitable for children under the age of 3.
Furthermore, we do not make any age recommendation for our sets. Instead, we make a skill level based recommendation. We'd encourage you to check each product page to see what skills are available.
Shipping & Orders
Where do you ship?
We currently ship within the United States. If you’re located elsewhere, please reach out - we’re working on expanding our shipping options.
How long does shipping take?
Orders typically ship within 1–2 business days from Florida. Delivery usually takes 2–6 business days depending on your location.
Do you offer free shipping?
Yes - we offer free U.S. shipping on orders over $25.
Can I track my order?
Of course! Once your order ships, you’ll receive a tracking number via email.
Payments & Returns
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay through our secure Shopify checkout.
Do you offer returns or exchanges?
Yes. Unopened products can be returned within 30 days of purchase. Please contact us before returning any items. Return shipping is the responsibility of the customer.
What if my set is missing a piece?
Reach out to us directly — we’ll either send a replacement or help you contact the manufacturer’s support. We’ve got your back.
About Brickopolis
Are you an official LEGO® reseller?
No. Brickopolis specializes in alternative brick brands that are fully compatible with LEGO®, but we do not sell LEGO® products.
What brands do you carry?
We carefully curate premium sets from:
Lumibricks (Funwhole) – beautifully lit modular buildings
Pantasy – pop culture and steampunk-inspired sets
BlueBrixx – architecture, vehicles, and trains
Kiddicraft – fantasy themes with orcs, knights, castles & more
More brands are being added regularly!
Where are you based?
Brickopolis is based in Florida, USA, and is a division of 365 Seed Labs LLC.
Still Have Questions?
Ask Brickley the Chatbot anytime, or email us at hello@brickopolis.shop — we’re happy to help.